Effective Date: July 2025
Last Updated February 2026
1. Introduction
SKILLSYNERGY DIGITAL MARKETING SERVICES, doing business as Skill Synergy Marketing (“we”, “us”, or “our”) is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, platforms, or visit our website. By using our services, you agree to the terms of this policy.
2. Services Provided
We provide marketing automation, CRM, AI-powered communication tools, funnel and website building, online store setup, analytics, and related services (“Services”) as outlined in your selected plan. These services are delivered through our SaaS platform and supporting tools, including systems built on Go High Level (GHL) and integrated third-party providers.
3. Information We Collect
A. Personal Information:
• Name
• Email address
• Phone number
• Address
B. Business & Operational Information
• Company name and business details
• Branding assets (logo, images, copy)
• Product and service information
• Pricing, inventory, and order-related details (for online stores)
• Customer interaction data used to configure AI assistants
• Preferences and operational workflows required to build automations
C. Billing & Payment Information
• Payment method details (processed securely by third-party payment providers)
• Transaction History
D. Technical & Usage Data
• IP address
• Browser type and device identifiers
• Cookies and tracking data
4. How We Use Your Information
We use your information to:
• Set up, configure, and manage your account and services
• Build and customize AI assistants, websites, funnels, and online stores
• Process payments and send billing-related communications
• Enable order tracking, inventory management, and performance reporting
• Communicate service updates, onboarding information, and support responses
• Improve platform functionality and service quality
• Comply with legal and regulatory obligations
5. Legal Basis for Processing & Regional Compliance
Depending on your geographic location, we process personal and business data under the following legal frameworks:
• Philippines: We comply fully with the Data Privacy Act of 2012 (RA 10173).
• Canada: We strictly adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL). For Canadian operations, Skill Synergy Marketing acts primarily as a Data Processor. Our restaurant clients act as the Data Controllers for any guest contact details, phone numbers, or email lists uploaded or captured through their individual platform storefronts.
• United States: We observe relevant laws including CAN-SPAM and state-level frameworks including the CCPA (where applicable).
Processing is based on one or more of the following: consent, contractual necessity, legal obligation, or legitimate business interest.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share information only with:
• Trusted service providers and technology partners (e.g., Go High Level, payment processors, hosting services, analytics tools)
• Legal or regulatory authorities when required by law
• Other parties with your explicit consent
All third-party providers are required to maintain appropriate data protection safeguards.
7. International Data Transfers & Storage
As a global service provider, information processed through our SaaS infrastructure is securely transmitted and hosted across international borders, primarily utilizing cloud data centers located in the United States via GoHighLevel. Technical support, system training, and administrative maintenance may be securely executed by our team operating out of the Philippines. We implement strict technical and organizational safeguards—including bank-grade data encryption, restricted administrative access, and secure tokenization—to ensure that all Canadian business and personal data receives a level of protection fully equivalent to PIPEDA standards regardless of geographical hosting location.
8. Your Rights
You may:
• Access, update, or correct your personal data
• Request deletion of your information (subject to legal and contractual obligations)
• Withdraw consent where processing is based on consent
• Opt out of marketing or promotional communications
• Request a copy of the information we hold about you
To make such requests, contact us at [email protected].
9. Cookies and Tracking
We use cookies and tracking tools (like Google Analytics and Facebook Pixel) to understand user behavior and enhance user experience. You can manage your cookie settings via your browser.
10. Data Security
We implement technical and organizational measures to secure your data including encryption, secure access, and data minimization.
11. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be communicated via email or platform alert.
14. Governing Law
This policy is governed by the laws of the Republic of the Philippines. Users from Canada and the U.S. are also subject to the privacy laws of their respective regions.
15. Contact Us
For questions about this Privacy Policy, contact us at:
💬 Social Media Chat: Connect directly with our team via our official Facebook Messenger portal.
Copyright 2026. Skill Synergy Marketing.
All Rights Reserved.